Refund & Returns Policy

Overview

Because shipping containers are large freight items, our return process differs from typical e-commerce returns. This policy explains when a return, exchange, or refund is available.

Order Cancellations

Orders may be cancelled for a full refund before the unit ships. Once a container has been dispatched to a carrier for delivery, standard return terms below apply, and freight and handling costs already incurred may be deducted from any refund.

Returns After Delivery

Given the cost of return freight for oversized items, returns after delivery are limited to cases where the container is materially different from its listing (for example, incorrect size or condition grade). To request a return:

1. Contact us within [X] business days of delivery
2. Provide your order number and photos showing the discrepancy
3. We'll confirm eligibility and, if approved, arrange return freight

Non-Returnable Items

• Custom-modified or built-to-order containers (e.g., cut doors, windows, insulation)
• Units accepted and signed for without noted damage at delivery
• Special-order units sourced specifically for your order

Damaged or Defective Units

If a container arrives with transit damage, note it on the carrier's delivery paperwork at the time of delivery and contact us within [X] business days with photos. Damage not noted at delivery may not be eligible for a freight claim.

Refunds

Approved refunds are issued to the original payment method within [X–X business days] of the returned unit being received and inspected. Original and return delivery fees are non-refundable unless the return is due to our error.

How to Start a Return

Email [SUPPORT EMAIL] with your order number, or use the contact form on our Contact page. Our team will guide you through next steps.